FAQs
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below, you’ll find answers to the most common questions about our products, shipping, orders, and more.
1. How can I contact customer support?
Our customer service team is available 24/7. You can reach us at support@hatcheddeals.com or through our Contact Us form.
2. How long does shipping take?
- United States: 5-12 business days
-
Europe & Other International Locations: 6-12 business days
Processing time is 1-3 business days before shipment. Delivery times may vary due to customs or local postal delays.
3. How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to track your package. If you haven’t received tracking details, please check your spam folder or contact us.
4. What should I do if my order is delayed?
If your order has not arrived within the estimated timeframe:
- Check your tracking information for updates.
- Ensure your shipping address is correct.
- Contact us at support@hatcheddeals.com for further assistance.
5. Do you ship internationally?
Yes! We ship worldwide. However, customs fees, duties, and taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility.
6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.
7. Can I change or cancel my order after placing it?
Orders can only be modified or canceled within 12 hours of purchase. If you need to make changes, contact us as soon as possible. After processing begins, changes cannot be made.
8. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact us within 7 days of delivery with your order number and photos of the issue. We will gladly assist you with a replacement or refund.
9. Do you offer refunds or exchanges?
Yes! We have a return & refund policy if you are unsatisfied with your order. Visit our Return & Refund Policy page for details.
10. What if I entered the wrong shipping address?
If you realize you made a mistake, contact us within 12 hours of placing your order. If the order has already shipped, we won’t be able to change the address.
If you have any other questions, feel free to reach out to us at support@hatcheddeal.com. We're happy to help! 😊